Running a repair shop can be difficult and hectic at times. Specifically when you have a lot on your plate, from communicating with customers to tracking repair jobs and getting payments. To streamline everything, you cannot just rely on manual methods.
Instead, you must use repair ticket management system. Below, we will discuss why every repair shop owner needs to use such a system. Also, you will learn how it can help organize your business so you can focus more on growth. Let us begin. Stay with us.
1. Repair Job Tracking and Customer Communication
For most repair shop owners, tracking repairs is challenging. Especially when they are working on 3 to 4 devices at a time. Let’s understand it even better with an example. A customer visits you and wants you to fix their phone or computer system. You accept the job and tell them to visit after a few hours, and they leave.
However, after every hour or so, they contact you asking, “Is it done? Have you fixed my device?”. If this happens too much, it can be frustrating. You are busy doing repairs and dealing with other customers at your shop. So you cannot get back to all of them on time.
Additionally, your employees can miss out on repair jobs. You have also experienced that during weekends or holiday seasons when there are more customers than usual. If you don’t do it as you promised to your customer, that can create issues for you. Also, it can have a bad impact on your business.
In this regard, a repair ticket management system can help you a lot. Whenever someone walks into your store, you can create a repair ticket mentioning
- Device details
- Customer contact information
- Cost of repair
- Assigned date, delivery date, and name of the assigned technician
Then, you can assign the ticket to any of the available technicians, and they can start working on it. You can also add internal notes to the ticket. This way, your employees/technicians will never miss an update. In addition, when the job is completed, the software will send an automatic notification alert to the customer. So, they would know they need to visit you and pick up their gadget.
In the same way, it allows you to get rid of old, conventional methods. Instead of writing the details on paper, you enter them into software that will generate a printed receipt. This reduces the chances of errors and enhances customer trust. Moreover, the system helps you improve communication with customers.
Keeping customers informed about their repair status is essential for building trust. It will send automated updates via SMS or email. For instance, if a repair job is delayed or completed earlier, the system notifies the customer immediately. This eliminates the need for back-and-forth calls, saving time for both parties. If you want to learn more about it, you can look for the future of repair ticket management software.
2. Special Parts Ordering
It happens at your repair lab that a customer brings in an unusual device. It can be an old smartphone, a computer from the early 2000s, etc. Now, most repair shops do not offer repair for such old models. If you do it, you can unlock additional revenue streams at your lab.
Still, it would be challenging to keep track of parts and accessories for these old models. Either you do it manually or just have another additional shelf to keep the parts together. Again, there can be manual errors, affective accuracy, and efficiency.
Therefore, you should get help from software for repair ticket management. Thus, you will be able to reduce unsecured cash outflow and keep it secure against abandoned sales and odd parts. Additionally, whenever there is a special repair, you can easily know if you have that part in stock or not.
3. Pre, and Post-Repair Checklist
Repair shops often struggle with lost tickets or misplaced records. Paper-based systems are unreliable and can lead to inefficiencies. Also, unhappy or unsatisfied customers are another major challenge you have to go through almost daily. To avoid this, it is extremely important that you make a pre, and post-repair checklist of the device.
For instance, while accepting the repair job, you can take images of the broken or malfunctioning device. Then, you can include the pictures in the repair ticket as well. This way, none of your customers can create any issues before or after the repairs. Furthermore, to boost efficiency and avoid issues, inform your technician to learn the basics of phone repairs. So, they will not mess up any repair job and can finish it.
Final Words
The repair industry is becoming increasingly competitive, and customer expectations are higher than ever. To stay ahead, repair shops need to adopt efficient systems. When customers see how organized and professional your shop is, they are more likely to return for future repairs. By investing in such a system, you can save time, reduce errors, and grow your repair business.
